Right of revocation
Any customer has the right to revoke his / her contractual statement without stating reasons within 1 month by either sending a receipt of the goods in writing (e.g. Letter, e-mail, fax) or by returning the goods. This period begins at the earliest on the day after payment has been received along with a copy of these instructions in written form. The prompt return of said merchandise or order satisfies a preservation of the revocation period.
Cancellations has to be send to:
Eberhard Telles
Utzbergstr. 7
71384 Weinstadt
Germany
Telefax: +49 7151 16920-39
Email: contact(at)el-conde.com
Exclusion of the Right of Withdrawal
The Right of Withdrawal does not exist with distant sales contracts
1. for the delivery of the goods which are made after customer specification (e.g., made-to-measure items) or are made unambiguously on the personal needs.
Cancellation Consequences
In the event of an effective cancellation the mutually provided goods and services shall be returned and, if applicable, any benefits enjoyed (e. g. interest) surrendered. Items that are capable of being shipped are to be returned. The customer is responsible for the cost of said return, if the supplied commodity corresponds to the ordered and if the price of the good does not exceed 40 Euro, or if the customer at the time of the return has not yet been reimbursed for the return or if a contractually arranged payment installment has not yet been rendered. The costs of return delivery are otherwise gratis for the customer. Goods that can be dispatched as parcels have to be returned at our risk and expense. Goods that cannot be returned as parcels will be collected from your address. Obligations for refunding of payments must be fulfilled by you within 30 days after dispatch of the customer’s declaration of cancellation.
The term begins on receipt of this instruction in text form, however, not before entrance of the product at the receiver (by the returning delivery of goods of the same kind not before the entrance of the first part delivery) and also not before fulfilment of our duties of information according to § 312c Abs. 2 BGB in connection with § 1 Abs. 1, 2 and 4 BGB-InfoVas well as our duties according to § 312e Abs. 1 sentence 1 BGB in connection with §3 BGB-InfoV.
End of the Right of Withdrawal instruction
